Refund policy

We will gladly accept the return or exchange of any item(s) purchased directly from our Aqua Leisure website (aqualeisureco.com) within 30 business days after you receive the product, if the following conditions are met:

RETURN CONDITIONS FOR UNUSED ITEMS

  • Must submit a request within 30 days of receiving product.
  • The item(s) must be received in original packaging, unopened and in resalable condition.
  • A refund to the original payment method will be issued upon receipt if all conditions above have been met.
  • To complete your return, please follow these directions:

DIRECTIONS FOR COMPLETING A RETURN

  • Visit our website and log in to your Aqua Leisure account
  • Once you’re logged in to your account, click the “Return” tab at the top of the page and follow the steps to submit your return request
  • Once you’ve submitted your return request, the return has been initiated in our system and our Customer Care Team will review and approve or deny the return within 5 business days.
  • Reasons for denial could be (but not limited to) the following:
  • More than 30 days since receipt of item
  • Item was not sold on our Aqua Leisure website
  • Item could not be found in your account
  • If your return request is approved, we’ll send you an email with your Return Authorization (RA) number and a FedEx pre-paid label within 5 business days of receiving your request. Aqua Leisure reserves the right to not issue a pre-paid label.
  • If we do not receive your return within 30 days after you’ve received your pre-paid label, the label will be voided, and we will not be able to issue a refund.
  • Once your return arrives at our Aqua Leisure warehouse, we’ll process a refund to your original payment method within 5 business days.

Important Note: Initial approval of your return request does not guarantee final acceptance. If the returned item is opened, not in its original packaging, or not in resalable condition, your return may still be denied.

RETURN CONDITIONS FOR DEFECTIVE OR INCORRECT ITEMS

If you received a defective or incorrect item(s), prior to starting your return, please contact our Customer Care Team within 15 days of the date the item(s) were received so we can better assist you.

RETURN CONDITIONS FOR DAMAGED ITEMS

If your item(s) is damaged, please check Our Warranties page to see if your item is covered under the manufacturer’s warranty. If your item(s) is covered under warranty, please create or sign into your account to submit a warranty claim.

If you have any other questions, please contact our Aqua Leisure Customer Care Team.